Mission Statement

Norwalk Emergency 9-1-1: Always There, Always Ready


We, the men and women of the City of Norwalk Department of Public Safety Communications Center, are the first of the first responders. We are committed to answering all 9-1-1 and non-emergency calls with professionalism, integrity, and compassion while efficiently dispatching police, fire, and emergency medical services.

Customer service is essential to our success, and we strive to treat each caller with respect and empathy. With continued education and our commitment to excellence, we can help save lives, protect property, and assist the public in their time of need.

Contact Us


For additional information about our mission and program goals, please contact the Combined Dispatch and Communication Center at (203) 854-3000.