August 6, 2004

PARKING AUTHORITY CHAIRMAN URBAN MULVEHILL ANNOUNCES RELOCATION OF PARKING BUREAU, NEW CUSTOMER FRIENDLY HOURS OF OPERATION, AND ENHANCED CUSTOMER SERVICES

Mayor Alex Knopp and Parking Authority Chairman Urban Mulvehill today announced the upcoming relocation of the Norwalk Parking Bureau from City Hall to the Norwalk Parking Authority’s Customer Service Center located in the main lobby of the new Maritime Garage, 11 North Water Street, Norwalk.
    “The relocation of the Norwalk Parking Bureau will enable Norwalk’s parking system to better serve its residents and customers by offering them expanded days and hours of operations as well as enhanced customer services. Effective August 9th, the Norwalk Parking Bureau will be open and expand its days of operation from the current five days a week to seven days a week. It will also expand its hours of operation from the current 8:00 am to 4:30 pm to the new hours of 9:00 am through 6:00 pm at the Customer Service Center located in the main lobby of the Maritime Garage.
    “Customers will have the opportunity during these expanded days and hours of operation to purchase and renew parking permits for any of our municipal parking facilities or to pay their parking tickets,” said Mayor Knopp.
    “This relocation and expanded service hours is another example of Norwalk’s move toward ‘smart government’ which enables the City to improve services by implementing top-to-bottom management reforms,” added Mayor Knopp.
    “The Norwalk Parking Authority continues to encourage customers to pay their tickets on-line via the City’s website, www.norwalkct.org, and to renew their permits by mail,” stated Urban Mulvehill, chairman of the Norwalk Parking Authority. “At the same time, the Parking Authority is pleased to provide customers with the ability to pay in person seven days a week at the new Maritime Garage.”
    “The Parking Authority is expanding hours and days of operation and providing a more central office location to better serve our customers,” stated Frank Del Monaco, LAZ Parking Project Manager. Customers may call 831-9063 if they have any questions or need any additional information.
    The Norwalk Parking Authority was created in 2002 to consolidate and coordinate parking activities within the City of Norwalk in order to provide better customer service, accountability, and enhanced operations. The completion of the new state-of-the-art Maritime Garage was the first project of the Norwalk Parking Authority.