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Building Code Enforcement

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1. Are credit cards accepted?
2. Are tent permits required?
3. What are the hours I can take out building permits?

Combined Dispatch & Communication Center

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1. How do I become a professional dispatcher?
2. Do you give tours of the Combined Dispatch and Communication Center?
3. Do you offer internships or volunteer positions in Combined Dispatch?

Conservation

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1. Do you have the FEMA flood maps? Can you tell me if my property is within a flood zone?
2. I know my project requires a wetland permit. Which permit level do I apply for?

Customer Service Center

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1. Where is my voting location?
2. When is my garbage collection day?
3. Why wasn't my garbage / recycling / yard waste collected?
4. When is the next yard waste collection?
5. Where is the yard waste site located?
6. Where is the transfer station located?
7. How do I get a sticker to use the transfer station?
8. If my collection day falls on a holiday, when will my garbage and recycling be picked up?
9. Where can I get a recycling bin?
10. Where can I dispose of my old electronics?
11. When is the next hazardous waste collection day?
12. Where can I get a beach sticker?
13. Where can I get a copy of a birth or marriage certificate?
14. How can I get tax bill information?
15. Where can I find motor vehicle tax information?

Emergency Management

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1. How do I prepare for an emergency?
2. How do I volunteer after a local emergency?
3. Where is my nearest Disaster shelter
4. How will I know if I have to evacuate?

Emergency Management - Mitigation

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1. What is mitigation planning?
2. What are the benefits of mitigation planning?
3. What is a mitigation plan?
4. Why assess and plan for risk?
5. What is the Stafford Act?

Emergency Management - Notify Norwalk

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1. Does the Notify Norwalk service replace other systems that have been used to provide time-sensitive information to residents?
2. Is my telephone number included in the notification database?
3. May I use a cell phone as my notification database listing?
4. What precautions are being taken to protect personal information?
5. Will there be a way to positively identify incoming calls that are made by the city using the system?
6. Will the Notify Norwalk service work if I have a call screening system on my phone?
7. If I am a non-resident home or condominium owner, what phone should be listed in the notification database?
8. If I have provided more than one phone number, when will they be called?
9. My primary phone or my second listing is a cell phone with a non-local area code. Will the Notify Norwalk service call numbers outside the area?
10. How does the Notify Norwalk system respond to busy signals or no-answer situations?
11. I am receiving city notification calls at my fax or my secondary phone line. Can I switch to have the system call my primary phone number?
12. I was not able to listen to the entire call. Is there a way to repeat the message?
13. I answer the phone but the “hello” message repeats. It then hangs up, calls back, and the same thing happens again. How can I hear the entire message?
14. How many points of contact can I add for my household? How do I communicate with additional family members?

Fair Rent

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1. When should I file a complaint?
2. Who may file a complaint with the Fair Rent Commission?

Fire Department

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1. If the fire alarm in my house goes off and is a false alarm, will the Fire Department fine me?
2. Who should I call to make a complaint about the Fire Department?
3. What number should I call for general questions?

Fire Department New Fire Headquarters

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1. What architecture firm did the City use to design the new Central station?
2. Will the new station be environmentally friendly?

Fire Operations

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1. Who should I call if I see someone dump oil down a storm drain?
2. Why do fire trucks show up when people call 9-1-1 for ambulances?
3. Why do so many fire trucks respond to simple incidents?

Fire Prevention & Inspection

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1. Where can I get battery-powered smoke detectors?
2. How many smoke detectors should I have in my house?
3. How often should I change the batteries in my smoke detectors?

Grants Department

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1. Does the Grants Department allocate money to local nonprofits?
2. How can my organization access funds that the City of Norwalk grants to nonprofits?
3. How can my organization become aware of other grant opportunities?

Health Department

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1. What is the minimum temperature required for heat in a residential or commercial building?
2. Is there a turn on or turn off date to provide heat in a dwelling or establishment?
3. Does the city spray for mosquitoes?
4. Does the Norwalk Health Department test drinking water?
5. Does the Norwalk Health Department identify ticks and test them for Lyme disease?

Historical Commission

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1. How do I find out information about people buried in Norwalk?
2. How do I find out if a property is on the Historic Resource Inventory?

Information Technology

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1. How can I find out about technology projects and RFPs?
2. How can I become a preferred technology vendor for goods and services with the City of Norwalk?
3. Who do I contact with comments or questions about the city's website?

Norwalk Museum

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1. Where is the museum located?
2. Is the museum handicap-accessible?
3. What are your parking options?

Personnel & Labor Relations

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1. Do you have any job openings?
2. How do I apply for a job?
3. How and where do I file for unemployment?

Personnel & Labor Relations - Application

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1. Do I have to fill out an application?
2. Will I automatically be considered for other positions if I previously submitted an application?
3. Will a criminal conviction disqualify me for job consideration?
4. What if I want to submit a resume?
5. Who will see my application if I use the online application process?
6. I don't have a computer at home. Where can I use a computer to apply for a job?
7. I’m not very comfortable with computers. How can I get help applying for jobs online?
8. I am having difficulty setting up and/or using NeoGov on my computer (Firefox users).
9. How do I know my application has been received?

Personnel & Labor Relations - Pre-Employment Process

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1. Are drug and alcohol tests part of the pre-employment process?
2. Are medical examinations required?
3. Does the City of Norwalk conduct pre-employment criminal background checks?
4. Will my references be checked?
5. How long is the pre-employment process?

Personnel & Labor Relations - Recruitment and Jobs

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1. How do I apply for a job with the City of Norwalk?
2. What do I do if I’m interested in a position, but it is not open?
3. I missed the deadline - can I still apply?
4. I see that you have various types of jobs. Can I submit an application for any of these positions at any time?
5. What do I do if I need assistance applying because of a disability?

Personnel & Labor Relations - Recruitment Process

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1. How long is the application/recruitment process?
2. How do I find out the status of my application?
3. What happens when my application is reviewed?

Planning & Zoning

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1. What department do I call about parking on streets?
2. Who do I call if I have a noise complaint?
3. What department issues demolition permits?

Police Department

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1. How can I become a Norwalk police officer?
2. How do I obtain a copy of a police report?
3. How do I obtain a pistol permit?
4. How do I get my fingerprints taken?
5. How can I receive a criminal records check?
6. I am the victim of identify theft. What can I do?
7. How do I hire an off-duty police officer?
8. Do I need to register my private security alarm?
9. How does an attorney or insurance company request a copy of case photos from the Identification Unit?
10. How do I commend or complain about a Norwalk police officer?
11. Patch Collector Information

Recreation & Parks

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1. How do I fill out the resident pass online?
2. When is the city's annual firework display? And what is the rain date?
3. When do they pick up garbage or brush?
4. What are your hours?

Registrar of Voters & Elections Administration

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1. Am I registered to vote?
2. Where do I vote?

Stickers

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1. What does my beach / resident pass entitle me to?
2. How do I fill out the online registration for a resident pass?

Tax Collector

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1. What do I need from the tax collector's office in order to register my car?
2. I'm being improperly billed for my car. What do I do?
3. What is the best way to pay my tax bill or statement?

Tax Deferral Program

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1. What is a Tax Deferral program?
2. Who is eligible for the Tax Deferral Program?
3. How do I know which local program is right for me?
4. How long must the applicant have been a Norwalk taxpayer to qualify?
5. What if I owe delinquent taxes?
6. What property is eligible for the Norwalk Tax Deferral Program?
7. Is there a qualifying income limit?
8. Are there any other requirements or limitations?
9. What is the period for filing an application?
10. What documentation do I need?
11. Is the information that I file open to the public?
12. How much of my taxes can I defer under this program?
13. If I decide to defer my taxes, will the city put a lien on my property?
14. So, I have to pay back all of my deferred taxes?
15. What interest rate will the city charge?
16. What if I own the property with others who are not eligible?
17. What if I own a multi-family property?
18. Am I eligible for tax relief if I receive credits or exemptions in another municipality or state?

Zoning Permits

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1. How long does it take to obtain a permit?
2. How much does a permit cost?
3. What happens if I don't get a permit?

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