How the Complaint Process Works
Types of Complaints
You may file a complaint with the Human Relations Commission if you think you’re being discriminated against in any of these areas:
- Public accommodations
For More Information
- Complaint - A phone call, letter, or visit to the Human Relations office starts the process. We schedule an interview and you have the opportunity to file a complaint.
- Response - After the complaint is delivered to the company or person(s) you feel have discriminated against you, they file a response.
- Investigation - The Human Relations staff reviews the response to the complaint and conducts an investigation with site visits and interviews to determine if the complaint has merit to proceed.
- Mediation - Staff attempts to negotiate an agreement between you and the other party. An example of a settlement in an employment case could include getting your job back or receiving back pay.
- Hearing - The staff reports on the status of the investigation and mediation to the Human Relations Commission. If the claim has merit and a settlement agreement has not been reached, the commission schedules a hearing and renders a decision following the hearing. If the commission determines that there has been discrimination, the members can order remedies such as described above.
- Appeal - Human Relations Commission decisions may be appealed to the Connecticut Commission on Human Rights and Opportunities.
If you have any questions, please contact Anna T. Keegan
at (203) 854-7989.
For more information about Fair Housing (discrimination in housing), contact the City of Norwalk's Fair Housing Officer, Margaret Suib, at 203-854-7820 or