COVID-19 (Novel Coronavirus, 2019)

Last updated April 8, 2020, 4:20 pm.

The Norwalk Health Department is working closely with partners to respond to COVID-19, the 2019 novel coronavirus. Health updates will be posted on this page. City announcements and updates  will be posted here. The Health Department’s services and hours can be found here.

For up-to-date information about cases of COVID-19 in our area, visit: 

Key Topics (Scroll Down for Details):

  • What Should You Do if you Feel Sick?
  • What Can We All Do Right Now?
  • Links and More Information

What Should You Do If You Feel Sick?

If you are experiencing symptoms of COVID-19 and feel you may have been exposed to the coronavirus, don’t panic. Please stay home, self-isolate, and call your doctor. Common symptoms of COVID-19 include fever, cough, and shortness of breath, but other people have symptoms like headache, body aches, nausea, vomiting, diarrhea, and sudden loss of smell or taste. 

Please do not go to a doctor’s office or emergency department in person without calling ahead and speaking to a health care provider. 

Isolation vs. Quarantine vs. Social Distancing

Are you sick and not sure what to do? Did someone close to you recently find out they have COVID-19? Confused about the terms isolation, quarantine, and social distancing? Get the basics here in English y en español, or find more detailed guidance here in English and aqui en español.

Feel sick? Know someone who is sick? Feeling fine? Click this chart for advice (in English and Spanish).

COVID management_Revised_English_033020

Test Collection Sites/Call Centers

COVID-19 call centers in Norwalk and around the state have medical staff to answer your questions, screen you for symptoms, and help you with next steps if you meet criteria for testing. 

However, each site may operate differently, including hours, procedures, cost, and turnaround time for results. Also, these details may change over time. Please call sites for details. 

  • Nuvance Health COVID-19 Community Hotline: 888-667-9262; open daily, 8 am - 6 pm (Nuvance Health COVID-19 page includes Frequently Asked Questions about testing.)
  • Murphy Medical Associates (multiple testing locations): 
  • Stamford Hospital Call Center: 203-276-4111; open daily, 7 am - 7 pm
  • Yale New Haven Health Call Center: 203-ASK-YNHH; open daily, 7 am - 7 pm

Do not arrive at a collection site without calling ahead first. Collection sites require a doctor’s order. Sites operated by physician’s office may be able to provide the order and the test. 

If you don’t have a doctor, please contact your health insurance company to find one or call one of the Community Health Centers listed below. If you do not have health insurance or a doctor, call one of Norwalk’s community health centers to establish care. 

  • Norwalk Community Health Center: (203) 899-1770
  • Day Street Community Health Center: (203) 854-9292

The Health Department will work to keep this information up-to-date as testing capabilities expand.

Click here to read the CDC’s guidance on testing for COVID-19.

What Can We All Do Right Now?

1. Stay Safe, Stay Home, Save Lives:
Keep Physical Distance

Help minimize the spread of COVID-19 by keeping physical distance from others (also called "social distancing"). Many measures have been taken and regulations passed to help people keep physical distance from each other, including: closing schools, cancelling large gatherings/meetings, and temporary business closures and remote work. Even more effort is needed. 

Please, only leave home for essential trips (groceries, medical care, work), and if you spend time outside or in public spaces, keep at least 6 feet distance between yourself and others.

If you must leave home, CDC now recommends wearing cloth face coverings in public settings to slow the spread of the virus. However, CDC does not recommend that the general public use surgical masks or N95 respirators; save these supplies for healthcare workers and other first responders. CDC guidance, including how to make and wear face coverings, can be found here.

These steps are disruptive and difficult, and they may seem extreme. However, they are the strongest public health steps we can take as a community to slow the spread of this virus, prevent the health care system from becoming overwhelmed, protect the most at-risk members of our community from serious illness (also referred to as “flattening the curve”).

CDC Face Covering Guidelines_Page_1

2. Stop the Spread of Germs, Reduce Your Risk of Infection

CDC Stop the Spread of Germs_English

3. Take Care of Yourself and Your Loved Ones

It’s normal to feel worried and anxious during this time of uncertainty. As we take steps to protect ourselves and our community members from the novel coronavirus, let’s also pay attention to our physical, mental, and emotional wellness.

  • Get plenty of rest.
  • Spend time outside when you can.
  • Try to eat healthy foods. 
  • Stay informed, but don’t let yourself become overwhelmed by news online and on TV. Disconnect for at least part of your day. 
  • Reach out to family, friends, and neighbors by phone call and video chat. 

Still, the COVID-19 outbreak and our need to practice social distancing can cause stress and anxiety for ourselves and our families. If you need additional support, resources are available to you. Please see the information below about strategies for coping during this outbreak and the flyers for mental health and recovery resources. 

Mental Health Resources

Other Important Community Resources

Coping with COVID_ online mental health resources_Updated
SMART Recovery during COVID19 flyer-page-001
COVID19 Digital and Social Connectedness Resources from DPH_image

General Information


  • General questions about COVID-19: Call 2-1-1 or text "CTCOVID" to 898211
  • Medical advice: Contact your health care provider or the Nuvance Health COVID-19 Community Hotline at (888) 667-9262.

More Specific Topics

CDC COVID-19 Fact Sheet_English