The Tax Collector's Office at City Hall, Room 105 (first floor) is open for in-person payments Monday through Friday, 8:30 am - 4:00 pm. You do not need an appointment, and we do not close for lunch.
THE TAX COLLECTOR'S OFFICE, AND MOST CITY OFFICES, ARE CLOSED for the Thanksgiving holiday weekend. We will remain CLOSED on THURSDAY, NOV. 25 AND FRIDAY, NOV. 26, 2021. We will re-open Monday, November 29.
Interest for the month of November 2021 is 7.5% on the first installment, representing 1.5% per month from the due date of July 1, 2021 (five months). Interest is not per diem, but instead is charged by the month.
Please come in through the main entrance, and check in at the security station. You should be wearing a mask or face covering over your nose and mouth. You will be asked to present identification for contact tracing purposes. Then, you can proceed to our office. Please follow physical distancing recommendations, and remain six feet from others.
Office hours for telephone and email inquiries, and all other business: Monday through Friday, 8:30 am - 4:30 pm.
Norwalk City Hall fully re-opened to the public as of May, 2021. Masks are required to be worn, regardless of vaccination status, inside Norwalk City Hall and at other city-owned properties. Please check the Mayor's COVID 19 updates, or speak with staff from the Mayor's Office, for specific details on COVID 19 related policy.
Tax bills were due July 1, 2021. You had until Monday, August 2, 2021 to pay without interest (because August 1 fell on a Sunday). There are no COVID 19 related extensions. Bills were mailed to Norwalk taxpayers beginning on June 21, 2021. Rates were set on May 3, 2021.
You can reach the tax collector's office staff by email, or by phone at (203) 854 7731.
You may pay online - over the phone - or by mail at any time, 24 hours a day, seven days a week. Details are below.
Interest on late payments will be charged at the rate of 18% per annum, 1.5% per month from the due date. The minimum interest charge is $2 on each bill. A portion of a month is considered the equivalent of a full month. This is per state law, and there are no exceptions.
Payments postmarked on or before August 2, 2021 are considered on time. Payments received August 3 or later with NO POSTMARK are LATE, and subject to interest.
Tax Collector's Hours for in-person transactions: Monday through Friday, 8:30 am - 4:00 pm. No appointment is needed - first come, first served. We do not close for lunch. Tax Collector's office hours for telephone and email inquiries: Monday through Friday, 8:30 am - 4:30 pm.
We accept check, money order, and credit, debit and ATM card payments. If payment is being made in our office, we accept cash. Transactions are processed, and receipts provided immediately. There is no 'drop box' and we do not accept "drop off" payments.
All customers and staff, regardless of whether or not they have been vaccinated against COVID 19, must wear a mask or face covering that covers the nose and mouth. Please keep six feet away from others who may be waiting, and adhere to physical distancing directives. And, if you aren't feeling well, use a different option for making your payment.
The service of paying your property tax bill in person at one of 10 local bank branches ENDED on August 2. A list of participating banks is available on this website. We hope to be able to offer this service again beginning in December 2021 for the second installment collection period.
Please note that other city offices may operate on different schedules than our division. Please call ahead, or visit their home pages for details. The Customer Service Division has a window open to the public in the City Hall Lobby, immediately to the right as you enter the front doors.
If you are staying close to home due to COVID-19 concerns, there are still options for making your tax payment right from home. You may pay by mail, or on line or over the telephone using a debit, credit or ATM card, or (recommended) by using an "E check" (ACH payment).
Make your check payable to "City of Norwalk Tax Collector" and mail to:
Tax Collector, City of Norwalk 125 East Avenue Norwalk CT 06851.
You may pay online at: https://www.invoicecloud.com/cityofnorwalkct
You may call 1-203-318-9523 to pay by phone. You may use a debit, credit, or ATM card to pay on line, or over the phone. You may also pay online using an electronic check ("E check" / ACH payment). The non refundable fee for using an E Check is only $1.25. The non refundable fee for using a credit card is an additional 2.75%, paid to the service provider, Invoice Cloud. These services are available at any time, 24/7. Our website updates paid property tax information daily during this crisis.
If you need to look up your tax payment history for income tax purposes, we maintain five years of payment history on line on the website, above.
- On May 3, 2021, the Board of Estimate and Taxation set the mill rates for the fiscal year beginning July 1, 2021. These rates generate taxes based on the Grand List (assessment date) of October 1, 2020. The new grand list reflects the 2018 citywide property revaluation.
2020 grand list mill rates:
- The easiest and most convenient way to pay your tax bill is on line or over the phone with an "E Check" (electronic check / ACH payment). There is a modest fee of $1.25 for using an E Check. This is an efficient, cost effective, and reliable method of making your payment. Eliminate the anxiety and delay of mailing your payment. No check writing - no trip to the mailbox - no paper - pay at any time, from anywhere!
For more information on the operating budget, please go to the Management & Budgets
home page: https://www.norwalkct.org/941/Budgets
Liens: Lien continuing certificates ('tax liens') for the 2019 grand list were filed on April 30, 2021. Lien continuing certificates for the 2020 grand list will be filed in March, 2022.
- Q & A on Tax Information
- “Where Your Tax Dollar Goes” - FYE 2020
- Tax Collector's Legal Notice, June 2021
- Tax Collector's Legal Notice, January 2021
- Tax Payment Information Policy
- The E Tax Bill look up online is now available
- Important notice about your motor vehicle tax bills
- Business personal property: Declarations must be received by November 1 in the Assessor's office. To download a copy of the form once they become available to be filed, go to the Norwalk Assessor's page. There is a penalty assessed for filing after November 1.
In case of inclement weather, please check the city website, or call ahead. If City Hall is open, our office is expected to be open, but in extreme weather, please call ahead to be sure.Location: Room 105, on the first floor (ground level) of Norwalk City Hall.
Mailing address: Tax Collector, 125 East Avenue Room 105, Norwalk, CT 06851
Tel: (203) 854 - 7731 Facsimile: (203) 854 - 7770
Responsibilities: The tax collector's office is responsible for the billing and collection of property taxes and other charges that comprise approximately 90% of the city's operating revenue. The office operates under the authority of the Connecticut General Statutes.
Taxes and charges collected include:
- Real estate taxes
- Motor vehicle taxes
- Business personal property taxes
- Sewer use fees
- Sewer assessment fees, IPP fees, and other city charges
Tax Collector's Office Staff:
Lisa Biagiarelli, CCMC, Esq., Tax Collector
Lisa Biagiarelli, CCMC, Esq., Tax Collector
Al C. Palumbo, Jr., CCMC, Assistant Tax Collector
Cynthia D. Haith, CCMC, Delinquent Tax Collector
Jeanette Lopez, CCMC, Supervisor of Data Records (* Jeanette habla espanol)
Escrow account maintenance; adjusted bills / certificates of correction; refunds
Hollie Rapp, CCMC, Senior Cashier
Transmittals, deposits, on line, IVR & ACH payment posting, cashiering
Cathy Petrini, CCMC, Tax Administrative Aide
Accounts receivable; refunds; bank branch collection processing & reconciliations
Charise Bronson Haith, Tax Administrative Aide
Cashiering; payroll garnishment; customer service; DMV issues; lien releases; recordkeeping
- position currently vacant - Cashier / Clerk
Cashiering; customer service; posting and recordkeeping
- Glossary of terms related to tax collection.
- Q & A on Elderly & Disabled Tax Relief
- Q & A on Tax Information
- Senior Services and Money Saving Programs