Tax Collector

 
  The Tax Collector's Office at City Hall, Room 105 (first floor) is open for in-person payments Monday through Friday, 8:30 am - 4:00 pm.  You do not need an appointment, and we do not close for lunch.

  The last day to pay the current installment without interest was Monday, August 2, 2021.   Interest for the remainder of the month of August is 3% on the first installment.  This represents 1.5% per month for two months (July and August).  Interest reverts back to the July 1 due date.
 
   Please come in through the main entrance, and check in at the security station. You should be wearing a mask or face covering over your nose and mouth.  You will be asked to present identification for contact tracing purposes. Then, you can proceed to our office.  Please follow physical distancing recommendations, and remain six feet from others. 

 Office hours for telephone and email inquiries, and all other business: Monday through Friday, 8:30 am - 4:30 pm.

 Norwalk City Hall fully re-opened to the public as of May 20, 2021. The requirement to wear a mask was reinstated at all City of Norwalk facilities, effective Monday, August 2, 2021.  Please check the Mayor's COVID 19 updates, or speak with staff from the Mayor's Office, for specific details on policy within City Hall and at city properties. 

  Tax bills were due July 1, 2021. You had until Monday, August 2, 2021 to pay without interest (because August 1 falls on a Sunday).  There are no COVID 19 related extensions.  Bills were mailed to Norwalk taxpayers beginning on June 21, 2021. Rates were set on May 3, 2021. 

  You can reach the tax collector's office staff by email, or by phone at (203) 854 7731.

  You may pay online - over the phone - or by mail at any time, 24 hours a day, seven days a week.  Details are below.

  Interest on late payments will be charged at the rate of 18% per annum, 1.5% per month from the due date.  The minimum interest charge is $2 on each bill.   A portion of a month is considered the equivalent of a full month.  This is per state law, and there are no exceptions.  
 
Payments postmarked on or before August 2, 2021 are considered on time.  Payments received August 3 or later with NO POSTMARK are LATE, and subject to interest

    Tax Collector's Hours for in-person transactions:   Monday through Friday, 8:30 am - 4:00 pm.  No appointment is needed - first come, first served.  We do not close for lunch.   Tax Collector's office hours for telephone and email inquiries:  Monday through Friday, 8:30 am - 4:30 pm. 

Tax Collector's Office
 
  We accept check, money order, and credit, debit and ATM card payments. If payment is being made in our office, we accept cash.  Transactions are processed, and receipts provided immediately.  There is no 'drop box'  and we do not accept "drop off" payments. 

    All customers and staff, regardless of whether or not they have been vaccinated against COVID 19, must wear a mask or face covering that covers the nose and mouth   Please keep six feet away from others who may be waiting, and adhere to physical distancing directives.  And, if you aren't feeling well, use a different option for making your payment.

   The service of paying your property tax bill in person at one of 10 local bank branches ENDED on Monday, August 2.   A list of participating banks is available on this website.   We hope to be able to offer this service again beginning in December 2021 for the second installment collection period.

  Please note that other city offices may operate on different schedules than our division.  Please call ahead, or visit their home pages for details.  The Customer Service Division has a window open to the public in the City Hall lobby.  The Parks and Recreation Department has a window open to the City Hall sidewalk in the front of the building to the left of the main entrance.  You can access the Parks and Recreation window without entering the building (for resident passes, beach and disposal passes, etc.).

  If you are staying close to home due to COVID-19 concerns, there are still options for making your tax payment  right from home.  You may pay by mail, or on line or over the telephone using a debit, credit or ATM card, or (recommended) by using  an "E check" (ACH payment).  

   Make your check payable to "City of Norwalk Tax Collector" and mail to:
   Tax Collector, City of Norwalk   125 East Avenue  Norwalk  CT  06851.
   
 
    You may pay online at:    https://www.invoicecloud.com/cityofnorwalkct

    You may  call 1-203-318-9523  to pay by phone.  You may use a debit, credit, or ATM card to pay on line, or over the phone.  You may also pay online using an electronic check  ("E check" / ACH payment).  The non refundable fee for using an E Check is only $1.25.   The non refundable fee for using a credit card is an additional 2.75%, paid to the service provider, Invoice Cloud.  These services are available at any time, 24/7.   Our website updates paid property tax information daily during this crisis.
   If you need to look up your tax payment history for income tax purposes, we maintain five years of payment history on line on the website, above.

    On May 3, 2021, the Board of Estimate and Taxation set the mill rates for the fiscal year beginning July 1, 2021.   These rates generate taxes based  on the Grand List (assessment date) of October 1, 2020.   The new grand list reflects the 2018 citywide property revaluation.   

     2020 grand list mill rates:
    The easiest and most convenient way to pay your tax bill is on line or over the phone with an "E Check" (electronic check / ACH payment).   There is a modest fee of $1.25 for using an E Check.  This is an efficient, cost effective, and reliable method of making your payment.  Eliminate the anxiety and delay of mailing your payment.   No check writing - no trip to the mailbox - no paper - pay at any time, from anywhere!
              For more information on the new operating budget, please go to the Management & Budgets
            home page:    https://www.norwalkct.org/941/Budgets

         Liens:  Lien continuing certificates ('tax liens')  for the 2019 grand list were filed on April 30, 2021.  Lien continuing certificates for the 2020 grand list will be filed in March, 2022.



 
 

   In case of inclement weather, please check the city website, or call ahead.  If City Hall is open, our office is expected to be open, but in extreme weather, please call ahead to be sure. 
 
   Location: Room 105, on the first floor (ground level) of Norwalk City Hall.   

   Mailing address: Tax Collector, 125 East Avenue  Room 105, Norwalk,  CT  06851

   Tel: (203) 854 - 7731   Facsimile:  (203) 854 - 7770

 Responsibilities: The tax collector's office is responsible for the billing and collection of property taxes and other charges that comprise approximately 90% of the city's operating revenue. The office operates under the authority of the Connecticut General Statutes
 
 Taxes and charges collected include:
  • Real estate taxes
  • Motor vehicle taxes
  • Business personal property taxes
  • Sewer use fees
  • Sewer assessment fees, IPP fees, and other city charges 
Tax Collector's Office Staff:

Lisa Biagiarelli, CCMC, Esq., Tax Collector
Al C. Palumbo, Jr., CCMC, Assistant Tax Collector
Cynthia D. Haith, CCMC, Delinquent Tax Collector
Jeanette Lopez, CCMC, Supervisor of Data Records  (* Jeanette habla espanol)
     Escrow account maintenance; adjusted bills / certificates of correction; refunds
Hollie Rapp, CCMC, Senior Cashier
      Transmittals, deposits, on line, IVR & ACH payment posting, cashiering
Cathy Petrini, CCMC,  Tax Administrative Aide
     Accounts receivable; refunds; bank branch collection processing & reconciliations
Charise Bronson Haith,  Tax Administrative Aide
    Cashiering; payroll garnishment; customer service; DMV issues; lien releases; recordkeeping

- position currently vacant  - Cashier / Clerk
      Cashiering; customer service; posting and recordkeeping 


Other information: 

  • Tax Collector's Legal Notice, January 2021
  • Tax Collector's Legal Notice, June 2021