Show All Answers

1. How can I become a Norwalk police officer?

For recruitment information, please view the following webpage. Recruitment and Employment

2. How do I obtain a copy of a police report?

The records unit should be contacted for copies of police reports. They maintain copies of all reports and will provide copies as requested according to law. The Records Unit window is in the front lobby of police headquarters at 1 Monroe Street. The window will reopen starting June 23, 2020, Tuesday - Thursday from 9:30am 12:00pm and 1:00pm- 4:00pm by APPOINTMENT ONLY.   Most accident reports can also be obtained online for an additional fee on the following website. (If purchasing online, please enter the full digit case number including leading zeroes. Ie. 160000XXXX NOT 16-XXXX.  

Records appointments can be scheduled through the online appointment system.

Accident Report Copies

3. How do I obtain a pistol permit?

The Norwalk Police Department only issues Temporary State of Connecticut Pistol Permits to bona fide permanent residents of the City of Norwalk.  Non-Resident Property/Business owners are not eligible.  You must be 21 years of age at the time you are fingerprinted.  The process now requires a Pre-Enrollment step with the State of Connecticut prior to being fingerprinted and submitting a completed and notarized application on a DPS-799-C form at the fingerprint appointment.  See the listed steps below and follow in that order.

 

STEP 1 – You MUST first go to the Connecticut Criminal History Request System (CCHRS) website at https://ct.flexcheck.us.idemia.io/cchrspreenroll 

                  ENTER SERVICE CODE – E91E-8915  (Norwalk Police Temporary Pistol Permit code)

                  Complete the required form and pay the State ($75) and FBI ($13.25) fees online. (no longer collected at the Police Dept.)

                  PRINT OUT – APPLICANT TRANSACTION NUMBER (ATN) – YOU MUST BRING THIS TO THE FINGERPRINT APPOINTMENT!!!

 

STEP 2 – COMPLETE PISTOL PERMIT APPLICATION AND HAVE IT NOTARIZED.  See Application and Instructions link below. Make sure you bring all the items listed in the Instructions to the Fingerprint Appointment.

 

STEP 3 – BOOK AN ONLINE FINGERPRINT APPOINTMENT using the “Fingerprinting Online Scheduling” link below.

 

Pistol Permit Application and Instructions - Click here to print an application and instructions or you can pick one up at the Norwalk Police Front Desk.

Fingerprinting Online Scheduling - Click here to book a fingerprint appointment.

Click on link to view "Invalid NRA Certificate" example.  This certificate has not been accepted since 2016.

ALL TEMPORARY PISTOL PERMITS EXPIRE 60 DAYS AFTER THE DATE SIGNED ON THE PERMIT.  MAKE SURE YOU PICK UP THE PERMIT AS SOON AS YOU ARE CALLED AND MAKE ARRANGEMENTS TO COMPLETE THE PROCESS WITH THE STATE POLICE AT TROOP G IN BRIDGEPORT OR CSP HEADQUARTERS IN MIDDLETOWN.  WE ARE NOT RESPONSIBLE FOR THE CT STATE POLICE HOURS OR PROCEDURES.

4. How do I get my fingerprints taken?

The Norwalk Police Department provides fingerprinting services for bona fide permanent Norwalk Residents ONLY for any reason OR only for Non-Residents that require fingerprinting as a condition of employment with a Norwalk company  with a company letter or their business is  located in Norwalk and requires a license.  A Non-Resident property owner or business owner are not eligible.  You MUST present a valid State of Connecticut driver license or Identification Card with a Norwalk address.  If you have moved to Norwalk, please follow all State DMV laws and properly change your address with them.  ALL fingerprinting is conducted by Online Appointment ONLY, No walk-in appointments accepted.  See the Steps below to be fingerprinted.  If assistance is needed, call the Identification Unit at (203) 854-3019 and leave a message for us to get back to you.

 

The State of CT has implemented a new procedure for fingerprinting that requires an Online Pre-Enrollment with the Connecticut Criminal History Request System (CCHRS) and a Service Code.  NO SERVICE CODE IS REQUIRED FOR OUT OF STATE OR IMMIGRATION REQUESTS – SKIP TO STEP 3.  SEE ** BELOW FOR EXAMPLES.

 

STEP 1 -  You MUST first go to the State of CT CCHRS site – http://ct.flexcheck.us.idemia.io/cchrspreenroll (CLICK on LINK)  and enter your appropriate SERVICE CODE for your fingerprinting reason.

                  This SERVICE CODE will be provided by whomever is requiring you to get fingerprinted for a background check or License/Permit.  The SERVICE CODE is specific to each Town/City or Employer.

 

                NORWALK POLICE DEPARTMENT SERVICE CODES: (ONLY FOR NORWALK RESIDENTS OR BUSINESSES)

                                           (ALSO LISTED ON NORWALK APPLICATION INSTRUCTIONS)

                        

NORWALK TEMPORARY PISTOL PERMIT APPLICANT = E91E-8915  

                        NORWALK MASSAGE THERAPIST / EMPLOYEE = F74B-CBF5

                        NORWALK PAWNBROKER = 2CD5-D4AE

                        NORWALK PRECIOUS METALS AND STONES DEALER = 9BF0-6532

                        NORWALK SECOND HAND DEALER = A304-397B

                        State of Connecticut “LETTER OF GOOD CONDUCT = 2F3A-90FB
                        CT DMV - PUBLIC PASSENGER ENDORSEMENT = 618E-A155
                        State of Connecticut Board of Pardons = 96EO-A9E5
                        

 

* Service Codes – are issued by the CT Employer or CT Agency that is requiring you to be fingerprinted for a background check.  Ask them for the Code.

 

** NO SERVICE CODE or CCHRS Pre-Enrollment Registration is needed if: you need to get fingerprinted for a Non-Connecticut - OUT OF STATE Agency OR FBI FINGERPRINT CARDS such as IMMIGRATION and you are taking the fingerprint cards with you to be mailed to another State. Examples would be… Out of State Insurance/Finance/Nursing/Medical Licenses; Immigration; or Out of State Pistol permits. You still MUST be a Norwalk Resident to be printed.

 

 

STEP 2 -  Confirm Service Code reason and then enter your required information and pay the required State and Federal fees.

                You will then receive an Applicant Transaction Number (ATN) – Print out this transaction number and you MUST bring it to be fingerprinted

                WE CANNOT FINGERPRINT YOU WITHOUT THE APPLICATION TRANSACTION NUMBER – YOU WILL BE TURNED AWAY!

 

STEP 3 -  Book a fingerprint appointment using the online “Fingerprinting Online Scheduling” link listed below.

Fingerprinting Online Scheduling - Click here to book a fingerprint appointment.
**Note: When booking, you will receive an email from Norwalk Online Appointment". You must click on the blue "CONFIRM" to lock in the appointment or it will be purged. If a month has no appointment times showing - click NEXT MONTH on the top right of calendar. 

Massage Therapist Instructions 

FINGERPRINTING HOURS:

TUESDAY: 9:00 am – 12:00 pm & 1:30 pm – 4:00 pm
WEDNESDAY: 9:00 am – 12:00 pm & 1:30 pm – 4:00 pm

** Please arrive 5 minutes prior to your appointment start time so your paperwork can be checked.  The appointment starts at the beginning time of the appointment slot.  If you arrive more than 5 minutes late for your appointment, you will not be fingerprinted as your lateness will interfere with the next appointment slot.

LOCATION: 1 Monroe Street – Front Lobby of Norwalk Police Headquarters. Go left to Records Unit window.

FEES: $15 per person on the Livescan or $15 for up to 2 fingerprint cards. Then, $5 for each additional card. 
   PAYMENT ACCEPTED: CASH or DEBIT CARD or MONEY ORDER to: "City of Norwalk".

 BAD WEATHER POLICY: If fingerprinting is canceled due to weather or an emergency, you will receive an email notification. Your booked appointment will be automatically moved to the next available day in the same week (most likely Thursday) for the same time slot and you will receive a Confirmation email for the new appointment.

** NOTE: MOISTURIZING HANDS FOR DAYS PRIOR TO YOUR APPOINTMENT WILL HELP WITH THE QUALITY OF YOUR PRINTS.

5. How can I receive a criminal records check?

Criminal records checks are conducted by the State of Connecticut Department of Public Safety. The form is available online through the DPS website. DPS Criminal Records Check Form

6. How do I hire an off-duty police officer?

Those wishing to hire an off-duty officer for security or traffic control must contact the extra duty office. For more information, please view the following webpage. Extra Duty Office

7. Frequently Requested Policies

Here are links to frequently requested policies.

• Departmental Authority
• Oath of Office
• Code of Ethics
• Internal Affairs
• Body Worn Cameras
• Disciplinary Procedures
• Recruitment
• Selection
• Training
• Pursuit & Emergency Driving
• Mental Ill or Gravely Disabled
• Intranasal Naloxone
• Family Violence
• Investigating Bias Crimes
• Crime Prevention
• Public Information
• Community Relations
• Victim/Witness Assistance
• Use of Force
• Less Lethal Weapons
• Police Manual (Code of Conduct)

8. I am the victim of identify theft. What can I do?

A complete package of information on reporting identity theft is available online. Identity Theft Packet

9. Do I need to register my private security alarm?

The Norwalk City Code mandates that all private security alarms be registered with the police department’s alarm administrator. The form to register is available online. Alarm Registration Form

10. How does an attorney or insurance company request a copy of case photos or video?

Request must be in writing and include $5 per CD (which holds up to 250 photos). Request must include case number, date of incident, type of incident, and check payable to the City of Norwalk. Mail request to: Records Division - Norwalk Police Department One Monroe Street Norwalk, CT 06854  - (203) 854-3151.

11. How do I commend or complain about a Norwalk police officer?

To offer commendations or complaints about a Norwalk police officer, please view the following webpage. Complaints / Commendations

12. Solicitor's Permit Information for Business & Individuals

Instructions and application forms for both businesses and individuals are located under "Forms, Reports & Permits".

13. Patch Collector Information

We're sorry but at this time the Norwalk Police Department will only accept patch requests from other police agencies. We can not accommodate requests from collectors.