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Yes, we accept all major credit cards and checks.
Planning and Zoning staff can show you the FEMA maps, and possibly other maps that you can use to determine whether or not your property is within a flood zone.
View FEMA flood map - interactive View FEMA flood map (PDF)
Please view the following document for yard waste collection schedule & guidelines.
The Yard Waste Site is located at: 15 S. Smith St. Norwalk, CT 06851
The Norwalk Transfer Station is located at: 61 Crescent St. Norwalk, CT 06851
The Disposal Pass is required at the Norwalk Transfer Station and Yard Waste Site, please see additional information on webpage for Disposal Pass.
Please call Customer Service at 203-854-3200 to request your first recycling cart.
Additional recycling carts can be purchased for $65 from City Carting:30 Meadow StreetNorwalk, CT 06851
Residents can recycle old or used electronics at the Norwalk Transfer Station:61 Crescent St.Norwalk, CT 06851
The Notify Norwalk service allows authorized civic leaders to create and rapidly disseminate time-sensitive messages to every telephone number stored in the notification database. With the Notify Norwalk service, authorized users can send thousands of messages in minutes.
It allows individuals to minimize post-flood disaster disruptions and recover more rapidly. For example, homes built to NFIP standards incur less damage from floods. And when floods do cause damages, flood insurance protects the homeowner’s investment, as it did for the more than 200,000 Gulf Coast residents who received more than $23 billion in payments following the 2005 hurricanes.
Mitigation planning also lessens the financial impact on individuals, communities, and society as a whole. For example, a recent study by the Multi-Hazard Mitigation Council shows that each dollar spent on mitigation saves society an average of four dollars.
For businesses, we only store one main phone number. For residents, we may have more than one number that belongs to you in the database. Additionally, you may request to have a secondary number be entered into our database for priority calling.
Notify Norwalk is a service provided by Emergency Communication Network (ECN). This company takes security and privacy concerns very seriously and does not sell, trade, lease, or loan any data about our clients to any third party. From a technical perspective, we utilize multiple physical and virtual layers of firewalls to maintain data security. ECN only utilizes secure transmissions with its customers. No confidential information is ever transmitted between ECN and its customers using e-mail or FTP, but rather always utilizes either a VPN tunnel or SSL. Data is hosted in state-of-the-art facilities which require photo identification, thumb-print recognition, keyed access, and are manned 24 hours a day, seven days a week with full-security personnel. All data is encrypted prior to being placed on tape for offsite storage. ECN also retains an external, independent security firm to perform annual security audits.
We may conduct periodic tests to assure that messages are being delivered to numbers in the notification database.
In general, calls are sent to the primary number only, but we also have the ability to call multiple numbers for each resident or business when requested by the resident or business. Please contact the Office of Emergency Management at (203) 854-0238 to provide us with that information.
If, after several attempts the call does not successfully go through, the system will stop attempting to call.
When you receive the next call, say “hello” once, and turn down the volume of your radio / television or press the mute button on your telephone to allow full message delivery.
Click on the oil tank lookup to find more information.
Please view the following document for yard waste guidelines.
The Yard Waste Site is located at:15 S. Smith St.Norwalk, CT 06851
The Norwalk Transfer Station is located at:61 Crescent St.Norwalk, CT 06851
The City of Norwalk has two grant processes for nonprofit organizations. The first is administered through Norwalk’s Finance Department. Contact Director of Management and Budgets Angela Fogel at (203) 854-7708 for more information. The second grant process is the CDBG Program, administered by the Norwalk Redevelopment Agency. Contact Contact Lori Guttman at (203) 854-7810 ext. 46781 for more information.
The Health Department tests well water (not city water) for bacteria only on a fee-for-service basis. Tests for chemicals or other elements must be done by a private laboratory.
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The Norwalk Museum is located in the old city hall building at the intersection of North Main and Marshall Street, in South Norwalk at: 41 N. Main St. South Norwalk, CT 06854
Yes, the museum is handicap-accessible. Please park in the parking lot off Marshall Street, behind the museum building and enter up the ramp, located on the left rear side of the building. Please use the call box and follow the directions to be buzzed in. There are handicap-accessible bathrooms and an elevator.
The museum parking lot is located off Marshall Street and behind the building. The parking is free but with limited parking spots. In the area, you may also park at the municipal Webster Street Parking or the Maritime Parking Garage - both are near the Museum.
Unemployment claims are processed through the Connecticut Department of Labor. Submit an unemployment claim.
The closet office to the City of Norwalk is located at: 2 Lafayette Sq. Bridgeport, CT Ph: (203) 455-2700
The City of Norwalk performs background checks on those individuals applying for all positions. While a criminal conviction will not automatically disqualify you, failure to honestly answer questions about criminal convictions constitutes falsification of an application and will automatically disqualify you from consideration by the City of Norwalk now and in the future. Therefore, you need to be sure you honestly and thoroughly complete all questions about criminal convictions.
You are welcome to come to Personnel department, 125 East Avenue, Room 123 where staff will work with you to create an online application. Also, if you are a first time user you may want to print the application instructions, which provides illustrated step-by-step instructions.
NeoGov is best viewed with Microsoft Internet Explorer 5.0 or higher. If you are using Firefox or other browsers you may experience intermittent problems when used on our site. Mac users should try other browsers like Internet Explorer 5.1 for the Mac or Safari.
If you still need assistance after trying Internet Explorer, please call NeoGov at 888-NEOGOV1 or 888-636-4681.
Shortly after you have submitted your application, you should receive an email stating we have received your application. If you do not, you can log back into your account and click on the “Application Status”. You will see the positions you have applied for with the City of Norwalk. If you do not see the application listed, you need to try to submit again.
We do not accept applications submitted through email, fax, or mail. Only applications submitted through our online recruiting system will be considered. Job Openings
Once you have submitted your application, you can view the status at any time by logging into your account. Once you have logged in, click on “Application Status”.
•Special Requirements: Some job announcements include mandatory requirements for licenses, bilingual ability, certificates, etc. A candidate must meet these requirements in order to be considered for the job opening.
The records unit should be contacted for copies of police reports. They maintain copies of all reports and will provide copies as requested according to law. The Records Unit window is in the front lobby of police headquarters at 1 Monroe Street. The window will reopen starting June 23, 2020, Tuesday - Thursday from 9:30am 12:00pm and 1:00pm- 4:00pm by APPOINTMENT ONLY. Most accident reports can also be obtained online for an additional fee on the following website. (If purchasing online, please enter the full digit case number including leading zeroes. Ie. 160000XXXX NOT 16-XXXX.
Records appointments can be scheduled through the online appointment system.
The Norwalk Police Department only issues Temporary State of Connecticut Pistol Permits to bona fide permanent residents of the City of Norwalk. Non-Resident Property/Business owners are not eligible. You must be 21 years of age at the time you are fingerprinted. The process now requires a Pre-Enrollment step with the State of Connecticut prior to being fingerprinted and submitting a completed and notarized application on a DPS-799-C form at the fingerprint appointment. See the listed steps below and follow in that order.
STEP 1 – You MUST first go to the Connecticut Criminal History Request System (CCHRS) website at https://ct.flexcheck.us.idemia.io/cchrspreenroll
ENTER SERVICE CODE – E91E-8915 (Norwalk Police Temporary Pistol Permit code)
Complete the required form and pay the State ($75) and FBI ($13.25) fees online. (no longer collected at the Police Dept.)
PRINT OUT – APPLICANT TRANSACTION NUMBER (ATN) – YOU MUST BRING THIS TO THE FINGERPRINT APPOINTMENT!!!
STEP 2 – COMPLETE PISTOL PERMIT APPLICATION AND HAVE IT NOTARIZED. See Application and Instructions link below. Make sure you bring all the items listed in the Instructions to the Fingerprint Appointment.
STEP 3 – BOOK AN ONLINE FINGERPRINT APPOINTMENT using the “Fingerprinting Online Scheduling” link below.
Pistol Permit Application and Instructions - Click here to print an application and instructions or you can pick one up at the Norwalk Police Front Desk.
Fingerprinting Online Scheduling - Click here to book a fingerprint appointment.
Click on link to view "Invalid NRA Certificate" example. This certificate has not been accepted since 2016.
ALL TEMPORARY PISTOL PERMITS EXPIRE 60 DAYS AFTER THE DATE SIGNED ON THE PERMIT. MAKE SURE YOU PICK UP THE PERMIT AS SOON AS YOU ARE CALLED AND MAKE ARRANGEMENTS TO COMPLETE THE PROCESS WITH THE STATE POLICE AT TROOP G IN BRIDGEPORT OR CSP HEADQUARTERS IN MIDDLETOWN. WE ARE NOT RESPONSIBLE FOR THE CT STATE POLICE HOURS OR PROCEDURES.
The Norwalk Police Department provides fingerprinting services for bona fide permanent Norwalk Residents ONLY for any reason OR only for Non-Residents that require fingerprinting as a condition of employment with a Norwalk company with a company letter or their business is located in Norwalk and requires a license. A Non-Resident property owner or business owner are not eligible. You MUST present a valid State of Connecticut driver license or Identification Card with a Norwalk address. If you have moved to Norwalk, please follow all State DMV laws and properly change your address with them. ALL fingerprinting is conducted by Online Appointment ONLY, No walk-in appointments accepted. See the Steps below to be fingerprinted. If assistance is needed, call the Identification Unit at (203) 854-3019 and leave a message for us to get back to you.
The State of CT has implemented a new procedure for fingerprinting that requires an Online Pre-Enrollment with the Connecticut Criminal History Request System (CCHRS) and a Service Code.
STEP 1 - You MUST first go to the State of CT CCHRS site – http://ct.flexcheck.us.idemia.io/cchrspreenroll (CLICK on LINK) and enter your appropriate SERVICE CODE for your fingerprinting reason.
This SERVICE CODE will be provided by whomever is requiring you to get fingerprinted for a background check or License/Permit. The SERVICE CODE is specific to each Town/City or Employer.
NORWALK POLICE DEPARTMENT SERVICE CODES: (ONLY FOR NORWALK RESIDENTS OR BUSINESSES)
(ALSO LISTED ON NORWALK APPLICATION INSTRUCTIONS)
NORWALK TEMPORARY PISTOL PERMIT APPLICANT = E91E-8915
NORWALK MASSAGE THERAPIST / EMPLOYEE = F74B-CBF5
NORWALK PAWNBROKER = 2CD5-D4AE
NORWALK PRECIOUS METALS AND STONES DEALER = 9BF0-6532
NORWALK SECOND HAND DEALER = A304-397B
State of Connecticut “LETTER OF GOOD CONDUCT = 2F3A-90FB CT DMV - PUBLIC PASSENGER ENDORSEMENT = 618E-A155
*** If not listed above, then contact the Agency that is requiring you to be fingerprinted for the Service Code such as : Dept. Motor Vehicles; Dept. Children and Families; or the State of CT.
STEP 2 - Confirm Service Code reason and then enter your required information and pay the required State and Federal fees.
You will then receive an Applicant Transaction Number (ATN) – Print out this transaction number and you MUST bring it to be fingerprinted
WE CANNOT FINGERPRINT YOU WITHOUT THE APPLICATION TRANSACTION NUMBER – YOU WILL BE TURNED AWAY!
*** OUT OF STATE FINGERPRINT REQUESTS DO NOT NEED TO PRE-ENROLL; such as Florida/Utah Pistol Permits; FINRA cards; Out of State Nursing; Out of State Insurance.
We will attempt to print your cards on the old system.
STEP 3 - Book a fingerprint appointment using the online “Fingerprinting Online Scheduling” link listed below.
Fingerprinting Online Scheduling - Click here to book a fingerprint appointment.**Note: When booking, you will receive an email from Norwalk Online Appointment". You must click on the blue "CONFIRM" to lock in the appointment or it will be purged. If a month has no appointment times showing - click NEXT MONTH on the top right of calendar.
Massage Therapist Instructions
TUESDAY: 9:00 am – 12:00 pm & 1:30 pm – 4:00 pmWEDNESDAY: 9:00 am – 12:00 pm & 1:30 pm – 4:00 pm
LOCATION: 1 Monroe Street – Front Lobby of Norwalk Police Headquarters. Go left to Records Unit window.
FEES: $15 per person on the Livescan or $15 for up to 2 fingerprint cards. Then, $5 for each additional card. PAYMENT ACCEPTED: CASH or DEBIT CARD or MONEY ORDER to: "City of Norwalk".
BAD WEATHER POLICY: If fingerprinting is canceled due to weather or an emergency, you will receive an email notification. Your booked appointment will be automatically moved to the next available day in the same week (most likely Thursday) for the same time slot and you will receive a Confirmation email for the new appointment.
** NOTE: MOISTURIZING HANDS FOR DAYS PRIOR TO YOUR APPOINTMENT WILL HELP WITH THE QUALITY OF YOUR PRINTS.
Request must be in writing and include $5 per CD (which holds up to 250 photos). Request must include case number, date of incident, type of incident, and check payable to the City of Norwalk. Mail request to: Records Division - Norwalk Police Department One Monroe Street Norwalk, CT 06854 - (203) 854-3151.
Instructions and application forms for both businesses and individuals are located under "Forms, Reports & Permits".
Due to COVID-19 and current social distancing regulations- the 4th of July fireworks have been cancelled.
The Recreation and Parks department is located at City Hall room 225- from 8:30 am to 4:30pm, Monday through Friday, except on holidays.
To find out if you are registered to vote, look up your registration information online or call the Registrar of Voters office at (203) 854-7996.
To find out where to vote, look up your voting location online or call the Registrar of Voters office at (203) 854-7996.
If you owe back motor vehicle taxes to any Connecticut municipality, you will be unable to renew ANY vehicle, snowmobile, or vessel registrations with the Connecticut Department of Motor Vehicles (DMV), per Connecticut General Statute 14-33. Past due motor vehicle taxes must be paid in full by cash, cashiers’ check, money order, MasterCard, VISA, debit card, or ATM card in order to receive DMV clearance. You also must pay a fee of $5 per vehicle, per year in order to be cleared to register at the DMV.
If you pay with an ‘E Check’, you must provide proof your check has cleared your bank before receiving clearance. All DMV clearances are now processed electronically, online, overnight.
The Tax Collector’s Office is open for in person payments, Monday through Friday from 8:30 am - 4:00 pm. If you pay your back taxes in person today, your clearance will be processed overnight, and you would be clear to register at DMV the following business day.
The best way to avoid problems and issues with the DMV is to pay your motor vehicle taxes on time, when they are due.
If you need a clearance today: 1.) If we are able to assist you, we can tell you what you owe; 2.) you can pay at our window, go on line, or call our payment line and make your payment; 3.) then, you can call us back, we can verify your payment, and; 4.) if we are able to access the DMV system, we can clear you immediately (today). We will charge you an additional fee of $20, payable to the City of Norwalk, for "Express" DMV clearance. This fee is added only if you request immediate clearance, and only if we are able to provide it to you. This service may not always be available depending on our staffing, and because the DMV online system may not always be accessible. We are absolutely committed to helping you with an immediate clearance as long as we are able to do so.
If you can wait a few days: You can pay your motor vehicle taxes online or by telephone, and you will be cleared within two or three business days. You must allow at least two business days for the steps that need to be taken to process your payment (first) and submit clearance to DMV (second).
All outstanding vehicle taxes in your name, including taxes not yet delinquent, must be paid in full for a release to be issued.
If you have questions, please call us at the number below.
The state of Connecticut Department of Motor Vehicles encourages taxpayers to transact business on line. Access the Department of Motor Vehicles on line from the link on the tax collector’s home page. You can check compliance status (property taxes, insurance, emissions, etc.), renew or cancel license plates, change information DMV has on file for you or your vehicles, and more.
If you have questions about what you owe, please contact the tax collector’s office at (203) 854-7731 or by fax at (203) 854-7770. You may also access your property tax records on line by clicking the E Tax Bill link. During COVID-19, our website is being updated daily instead of weekly.
View additional methods for paying your taxes.
If you think are being billed improperly for a motor vehicle you MUST contact the Assessor’s Office. The Tax Collector’s Office CANNOT make adjustments for you. This is handled by a different division. Please do not come to our payment window to attempt to deal with this issue. Our staff will NOT be able to help you with this.
You MUST contact the Assessor’s Office at (203) 854-7888, by fax at (203) 854-7986, or in person at the Assessor’s Office in city hall, during the same hours the tax collector's office is open. Please do not ignore your bill. Even if your vehicle has been:
If any of these situations applies to you, you may be entitled to a credit. Contact the assessor’s office for information regarding the acceptable forms of proof for the issuance of a credit and bill adjustment. Two forms of written proof are required, and you must apply for the credit within a limited time.
If you got rid of one car, and put the license plates from that vehicle ONTO ANOTHER CAR: You will not have to apply for a credit; it will be handled automatically. You will be responsible for paying the current bill on the "old" vehicle; then in December 2021 you will receive a pro rated bill on the replacement vehicle ("new" vehicle) with credit for what you pay now on the old vehicle. This occurs ONLY IF you put the same plates on the newer vehicle.
If you got rid of a car, and cancelled the registration, or did not put those plates onto another car, you must contact the assessor's office for information regarding acceptable forms of proof for the issuance of a credit and bill adjustment. (See above.)
Please note that you may have to present your paperwork and then wait up to several days for a response from city staff. Please note, this CANNOT be handled by the tax collector’s staff. You will be referred to the Assessor’s Office.
The easiest, most convenient, most economical, and most reliable way to make your tax payment is by E Check (Electronic Check / ACH payment). This can be done online or over the telephone. There is a modest charge of only $1.25 for paying by E Check. No actual check writing; no stamp, trips to the mailbox, no paper. Avoid the anxiety and delay of mailing your payment. The payment is secure and timely. The fee for an E Check is usually less than the fees incurred when using a credit, debit or ATM card to pay. Go to the following link: https://www.invoicecloud.com/cityofnorwalkct or call (203) 318-9523.
Norwalk City Hall re-opened fully on May 21, 2021. The tax collector’s office is open for in person transactions, with no appointment necessary, from 8:30 am - 4:00 pm. Payments may be made by credit card, debit card, ATM card, check, money order, or cash. You must wear a face covering or mask that covers your mouth and nose when you enter City Hall. This requirement is imposed regardless of vaccination status. If you have questions about the mask policy or other COVID related policies, please contact the Mayor's Office, or refer to the Mayor's COVID 19 updates.
You may still make your payment by mail. A courtesy reply envelope is included with your tax bill if you wish to pay by mail, or you may send your payment to: Tax Collector, City of Norwalk, PO Box 5530, South Norwalk CT 06856. Be sure to write your list numbers on your check. List numbers are shown on your payment coupons. If you wish to have a receipt returned to you, please send the entire lower portion of your tax bill (both payment coupons) and a self-addressed, stamped envelope with your payment. You may expect to receive a receipt back within a few days. We will not send back your receipt if you fail to include a self-addressed, stamped envelope. Payments legibly postmarked by the U.S. Postal Service on or before Tuesday, February 1, 2022, will be considered on time, regardless of when they are received by the Tax Collector’s office. For your own benefit, obtain a ‘receipt of mailing’ from the U.S. Postal Service when mailing your payment if you choose to mail your payment close to the deadline.
Pay your bill anytime, anywhere - online or telephone payments with a credit, debit, or ATM card. As noted above, for a modest fee of $1.25, you may pay by ACH payment (E Check) from our website or by phone. This affords you the certainty that your payment has been received, eliminates anxiety and worry about mail delivery, eliminates the burden of going to city hall or one of the local banks to pay in person, and allows you to process the transaction at a time that is convenient to you.
There are additional non-refundable fees charged by our payment provider, Invoice Cloud, for securely processing credit, debit and ATM card payments. Fees are 2.75% of the total, and are always disclosed up front.
To pay by credit, debit, or ATM card, or by E Check, call (203) 318-9523, or go to : https://www.invoicecloud.com/cityofnorwalkct
Taxpayers may pay their tax bills in person at area banks. You do not have to be a customer of the bank in order to pay there, and there is no charge to you for this service. This service is provided subject to the bank branches’ ability to transact business due to COVID-19; service may be limited to drive through service, or there may be other limitations, depending on the branch. This option was available only through August 2, 2021 (the last day to pay without interest). A list of participating bank branches is found elsewhere on this website. You will receive a receipt from the bank, so bring your entire tax bill with you for this purpose. We hope to be able to offer this service again beginning in December 2021 for the second installment period.
The first installment was due on July 1, 2021. The second installment is due on January 1, 2022. Taxpayers have a one month grace period in which to pay without interest, so the first installment was payable by Monday, August 2, 2021 (because August 1 fell on a Sunday). The second installment is payable by February 1, 2022 but can be paid earlier.
Interest is charged on all past due payments regardless of the reason at the rate of 1.5% per month from the due date (July 1 or January 1). A portion of a month is considered a full month, and interest is not charged by the day, but by the month. If you pay your first installment during the month of October 2021, you owe 6% interest, representing four months (July through October, inclusive), as interest reverts back to the July 1 due date.
Demand notices for the first installment were sent in September 2021. They bore interest good through the end of September. Additional interest is now due.
Taxpayers making payment on past due bills should contact the tax collector’s office, or check the city website, before making their payment, to determine exactly what they owe. Past due notices are being sent in September (for the first installment) and in February (for the second installment). Lien continuing certificates are usually filed in March. There is an additional charge of $24 to release the lien filed on applicable tax bills for payments received after the lien certificates are filed. Tax sales of tax delinquent property are usually held every two years; the tax sale is scheduled for Monday, October 18, 2021. Please check back at this site for important updates and pay-by dates.
Interest is charged on all late payments, regardless of the reason. As owners of property, taxpayers are responsible for paying taxes when they are due, regardless of whether or not a tax bill is received in the mail. For additional information about these specifics, please refer to the tax collector’s legal notices published on the tax collector’s home page.
We encourage all property owners who are interested in the program and believe they are eligible to contact the tax assessor's office at (203) 854-7888 to discuss the tax deferral program with our staff. It is out hope that we can assist you in attaining any and all property tax relief that is available to you and for which you qualify. If there is any question at all that you may have, we encourage you to discuss it with us. Our goal is to help taxpayers remain in their homes and in Norwalk.
Our walk-in office hours are 8:30 am to 12:30 pm on week days, except from 11:00 am to 12:00 noon on Fridays. Some times (such as Monday mornings) tend to be busier than off-peak times, so you may wish to call us in advance at (203) 854-7780. The office is closed from 12:30 - 1:30 p.m. Appointments are available in the afternoon.